7.1 / 10.0
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Phone: (+31) 065578615152.4952155.06818
|4 3.5789473684211 1 7.1Average rating out of 4 votes|
|27 March 2018 | Joggie van der Merwe
SUPER EXPENSIVE AND SHOCKING CUSTOMER RELATIONSHIP MANAGEMENT
Paid €1.450 for a bathroom pump replacement for which I received 3 independent quotes afterwards for €700, €1.049 and €1.089. That's 53% more expensive than the average of these 3 quotes. Run-of-the-mill job – pump is easily reachable, and I even told Ramon that I believe it’s the pump that’s broken. He charged me for time spent in traffic to pick up the pump (which apparently is always in stock in his workshop). 1.5h labour, and 1.5h in traffic. For this I was charged €375, which bears no relation to the hourly rates on his website (www.loodgietersbedrijfamsterdam.com). I foolishly did not agree a price in advance and paid on his PIN machine in my house. Shocked by the price, he told me the pump costs €1.075 out of the €1.450 charged. A search on the internet for the exact same pump afterwards - €485 including delivery. 122% profit margin. Perhaps the mark up many plumbers charge (my advice – buy hardware yourself and request a plumber to install). When I emailed Ramon (Conijn) and asked him to explain why it was so expensive, he gave no explanation other than that is his price. I accused him of ripping me off, and told him that I would write a review and ask my friends to do the same. He was not forthcoming at first, and threatened me by warning that he “has friends” as well (whatever that means). He found out where I work and tried calling me there. After a day he offered me a €50 discount, which he withdrew when I said I was still going to write a review, after which he threatened me again. According to him the €361 by which he is more expensive than the most expensive quote I got is “geen €3.000”, meaning I shouldn’t make a fuss about it as it’s nothing. If you round up to thousands and have some cash to burn, this is the company for you! I can’t comment on the quality of work – the pump was neatly installed and functions properly.